Policy
Visiting rules
For the safety and comfort of our guests we ask our clients for:
- No additional guests, including relatives and children under 10
- No pets (unless they are licensed service dog)
We reserve the right to deny services or stop services during appointment at the discretion of management, as a result 100% fee from the booked appointment will be applied.
Cancellation & Rescheduling
We understand life can be busy, if you need to cancel or reschedule your appointment, please give us at least 24 hours notice.
To accommodate high demand for appointments and provide compensation for our licensed technicians and stuff, cancellations & rescheduling with less than 24 hours but more then 6 hours notice will incur a 50% fee of the original service booked price. Cancellations, rescheduling with less then 6 hours prior your appointment time incur a 100% fee.
Also, if 2 or more services booked at the same time and one of the services canceled at the day of the service or less then 24hrs – canceled services will be charged 100%
Same Day appointments are final.
Late arrival & no show
If you are late for up to 15 minutes, we may need to shorten your service to accommodate for the next scheduled appointment.
If you are late for more than 15 minutes, we reserve the right to cancel your appointment and as a result it will be a 100% charge from the booked services, in case late arrival appointment can be accommodated – it is subject to 45$ fee.
We reserve the right to charge 100% amount of the services booked for all “no show” appointments.
Pricing policy
Pricing are subject to change without notice.
E-gift & physical cards are non refundable.
Warranty
All services in the NINA NOVAK NAILS, LLC are covered with 3 days warranty. During this period we can fix any imperfections for no additional payment. For any requests outside of this period, normal appointment should be scheduled.
If a manicure is performed without removing work from another salon, we cannot provide a warranty. This is because we cannot verify the quality of products or techniques previously used. To ensure the best results, we recommend a full removal before any new service.
Nail polish color/design changing
At NINA NOVAK NAIL SALON, we aim to provide efficient and satisfactory nail services to all our clients. To maintain smooth operations and uphold the quality of our services, we have established the following policy regarding nail polish color changes: Decision Finalization: Once a nail polish color has been chosen and applied during a session, any requests for color changes cannot be accommodated. This policy ensures that our technicians can focus on delivering timely and meticulous services to all our clients without disruptions. We prioritize client satisfaction and strive to deliver exceptional nail care experiences. If you have any concerns about your chosen nail polish color during your appointment, please communicate with your technician promptly during the service so that we can address your needs effectively.
Frequently Asked Question